Why I am unable to register my organisation when I click on sign up?

Modified on Sat, 3 May at 4:35 PM

If you have received the following error, please find the solution to next steps:


  1. Error Message reflected "The UEN already exists in the system. Please check and update again" after you have enter Organisation's UEN and click on "Retrieve Profile".
    • Reason for Error Message: Organisation profile has been created in HCDT system previously. This organisation exist in the system.
    • Next Steps: To check internally within your HR team to see if any user has done HCDT Assessment previously or reach out to hcdiagnostics@ihrp.sg for further assistance.
  2. Error Message reflected "Click Retrieve profile to retrieve and fill in this information" after you have enter Organisation's UEN and click on "Retrieve Profile".
    • Reason for Error Message: Organisation is not registered and issued by ACRA
    • Next Steps: Kindly reach out to hcdiagnostics@ihrp.sg for further assistance.

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