Service Level Agreement (SLA)
Response and Resolution Commitment:
We value your time and enquiries. Our customer service is available from 9:00 AM to 6:00 PM, Monday to Friday, excluding public holidays. We are committed to acknowledging your questions and requests within 3 to 5 working days. While resolution times may vary depending on the complexity of your request, we strive to resolve issues quickly and efficiently.
Interactions Guidelines with Our Team
Respectful Communication:
Thank you for maintaining a respectful and professional tone in all interactions with our team. We value courtesy and respect, and we seek your cooperation to interact with our staff in a courteous and respectful manner.
Feedback and Improvement
Engagement and Feedback:
Your feedback drives our improvement. We encourage you to share your experiences and suggestions through our designated channels. We are committed to listening to your feedback and making necessary adjustments to enhance our service delivery.
Continuous Improvement:
All feedback is valuable and taken seriously. We continuously strive to refine our services and interactions, within our means, to better meet your needs.
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